Rules for the RaveDragons mobile app — festival feeds, crews, community, passport, and everything in between.
Overview
These terms apply to the RaveDragons mobile app and related community features (the "App"). They supplement our Terms & Conditions for physical goods sold on the website. Dutch law applies. Mandatory consumer protection rules of your country of residence remain unaffected.
You must be at least 16 years old to create an account and use the App. By signing up you confirm that you meet this age requirement. The App is intended for festival and rave community use and may include user-generated content.
3. Your account
You sign in with a one-time email code and may set an app passcode. Keep your email and device secure.
You are responsible for activity under your account.
One account per person. Do not impersonate others or share credentials.
You may delete your account at any time in App settings. Deletion is permanent and removes your profile, subject to legal retention limits described in our Privacy Policy. If you own a crew, deletion may transfer ownership to another member or dissolve the crew.
4. Community features
The App may offer festival feeds, photos, comments, direct messages, friend connections, passport memories, wallet/challenges, festival event listings, festival requests, crews, and related map and chat features. Availability varies by festival or feature and may change or be offered in beta.
Festival hubs and feeds are time-limited around events. Content may be removed automatically after a festival window closes. Crews are persistent groups separate from festival hubs; crew chat and membership continue until you leave, the crew is dissolved, or your account is deleted.
5. Crews
Crews are small groups (currently up to 15 members). Each account may belong to at most one crew at a time.
Creating a crew requires a one-time in-app purchase (see section 6). Joining an existing crew is free; the crew owner decides whether to accept your request.
Crew map: if you choose to appear on the map, the App reads your device location only while you are viewing the crew map screen (not in the background). Your last uploaded position is shown to other logged-in users browsing the map. You can remove your pin at any time in settings. See our Privacy Policy for details.
Crew chat is a group conversation visible to current crew members. Messages sent before you joined are not shown to you. Owners may remove members or transfer ownership; we may dissolve crews or rename them when enforcing our guidelines.
Crew names, chat, and map presence must follow our Community Guidelines. Do not use crews to harass others, share illegal content, or evade moderation.
6. In-app purchases
Some features (such as creating a crew) require a one-time purchase through the Apple App Store or Google Play Store. Prices are shown in the App before you confirm payment.
Payments are processed by Apple or Google under their respective terms. We receive a transaction identifier to verify your purchase and activate the feature; we do not receive your full payment card details.
Purchases are tied to your store account. Refunds follow Apple or Google policies; contact them first for billing disputes. If a purchase is refunded or reversed, we may revoke the associated feature (for example, dissolve a crew created with that purchase).
Restore purchases where offered if you reinstall the App or use a new device, following the in-app instructions.
7. Acceptable use
You must follow our Community Guidelines. In summary, you must not post or send illegal, harmful, harassing, hateful, fraudulent, or sexually exploitative content; sell illegal goods; spam; scrape the service; or attempt to bypass security or moderation.
8. User-generated content
You keep ownership of content you submit, but grant RaveDragons a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute it solely to operate and promote the App and festival features.
Content is scanned automatically before publication (including image and text moderation). We may remove content or restrict accounts that violate our guidelines or applicable law.
Other users may see your username, avatar, posts, and messages within the contexts you choose (e.g. a festival you attend, a crew you join, or the crew map when your pin is visible).
9. Moderation and enforcement
We may warn, remove content, temporarily lock, or permanently block accounts. We may rename or dissolve crews, or remove crew members, when enforcing these terms. Where required, we will explain the main reason for a restriction. You can contact info@ravedragons.com to appeal or ask questions.
10. Reporting
Use in-app report tools for posts, direct messages, crew map entries, or crew chat messages you believe are illegal or violate our guidelines. For urgent illegal content you may also email info@ravedragons.com.
11. Push notifications
With your device permission, we may send notifications about direct messages, friend requests, crew join requests, crew chat, and related activity. You can change notification preferences in App settings.
12. Third-party services
The App relies on services such as Supabase (auth and storage), Expo push delivery, Apple App Store and Google Play (in-app purchases), and on Android Google Maps for festival and crew maps. Their terms and privacy policies also apply where relevant.
13. Availability and changes
We may update, suspend, or discontinue features. We may update these terms; material changes will be communicated in the App or on our website. Continued use after changes means you accept the updated terms.
14. Liability
The App is provided as-is to the extent permitted by law. We are not liable for user-generated content posted by others. Our liability is limited to the maximum extent permitted under Dutch law, without affecting mandatory consumer rights.